TL;DR
HearUSA’s Patient Care team received the Customer Experience – Customer Service Department Team of the Year award at the 2026 Titan Business Awards. The company reported that appointments increased 67% and its Net Promoter Score more than tripled between October 2023 and September 2025, attributing the gains to investments in staff development, processes and technology.
HearUSA’s Patient Care team has been named Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards, an international business competition administered by the International Awards Associate. The recognition highlights the hearing care retailer’s service team; HearUSA says appointments increased 67% and its Net Promoter Score more than tripled during a two-year period ending in September 2025.
The company’s reported performance period ran from October 2023 through September 2025. HearUSA attributes the appointment and customer-satisfaction changes to investments in employee development, operational process improvements and technology intended to make the team more responsive to patient needs. The company did not provide the underlying appointment totals or Net Promoter Score values in the supplied announcement.
HearUSA describes its Patient Care team as providing real-time support, connecting people with hearing evaluations and assisting them from an initial inquiry through ongoing care. The team’s work is intended to help people enter the company’s hearing-care network and move through the process of seeking services.
HearUSA operates more than 380 hearing centers and says its network includes more than 4,000 hearing care professionals. The award is for the service department team, rather than a specific clinic, product or individual employee, according to the award designation provided in the announcement.
Recognition for HearUSA’s Service Team
The award draws attention to the role that customer-service operations can play in connecting people with hearing evaluations and care. For patients, the first steps may include asking questions, arranging an appointment and finding a provider; HearUSA says its Patient Care team supports those steps across its network. The recognition may also give prospective patients and business partners another point of information when evaluating the company, though an award alone does not establish the quality or outcomes of care for every patient.
The company’s reported 67% appointment increase and more than threefold rise in its Net Promoter Score offer indicators of activity and customer feedback during the stated period. They are company-reported metrics, however, and the supplied announcement does not detail how either measure was calculated, what the starting and ending values were, or how much each operational change contributed. The figures should not be read as proof that every patient had the same experience.
For a network that spans hundreds of centers, the service team’s ability to connect inquiries with local care may affect how patients access those locations. The award recognizes the team’s customer-service work within that broader operation, while the reported metrics provide HearUSA’s account of changes over time.
How the Award and Metrics Fit
The Titan Business Awards are presented by the International Awards Associate and recognize organizations, executives, teams and professionals across business, leadership, innovation and customer experience. The competition draws entries from multiple industries and geographies, according to the information supplied by The Hearing Review. The award category cited for HearUSA is specifically focused on customer experience and customer-service department teams.
The announcement follows other recognitions for HearUSA, including honors for client care and consultancy services and repeated recognition as a top hearing care retailer, as described in the source report. The supplied material does not identify the years, awarding organizations or evaluation criteria for those earlier honors, so they provide limited detail for comparing the awards.
The company’s scale is relevant to the team’s stated role: HearUSA says it operates more than 380 hearing centers and works with a network of more than 4,000 hearing care professionals. Its Patient Care team is presented as a connection point between people seeking help and that network. The latest award recognizes the team’s service function, not an independently reported clinical outcome.
“This recognition is a testament to the dedication of our Patient Care team and the important role they play in helping more people access the hearing care they need.”
— Oliver Asmar, president of HearUSA
Metrics and Judging Details Not Provided
The supplied report does not include the number of appointments before and after the reported increase, the actual Net Promoter Score values, or the method used to measure the score. It also does not provide a breakdown by location, patient group or service type. HearUSA attributes the gains to investments in staff, processes and technology, but no figures are given to isolate the effect of each factor.
The announcement does not describe the Titan award’s judging panel, scoring process, number of entries or specific reasons the team was selected. Those details would be needed to assess how the award compared HearUSA with other entrants. The available information confirms the award designation and the company-reported performance changes, but not independent verification of the metrics or patient outcomes.
HearUSA’s Next Service Measures
The announcement does not identify a scheduled ceremony, new service initiative or future performance target. HearUSA’s next publicly reported steps are therefore not specified in the source material. Readers seeking further evidence of the reported gains would need additional disclosures, such as updated appointment figures, score values, measurement methods and details about how the service improvements are being maintained.
The award adds to the company’s existing recognition, while the Patient Care team continues to serve as an entry point to HearUSA’s network, according to the company. Any further developments—including additional award details or new service data—remain subject to future announcements.
Key Questions
What award did HearUSA receive?
HearUSA’s Patient Care team was named Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards.
What performance changes did HearUSA report?
HearUSA reported a 67% increase in appointments and a Net Promoter Score that more than tripled between October 2023 and September 2025. The announcement does not provide the raw totals or score values.
What does HearUSA’s Patient Care team do?
According to the company, the team provides real-time support, connects people with hearing evaluations and helps patients through the process from their initial inquiry to ongoing care.
How large is HearUSA’s network?
HearUSA says it operates more than 380 hearing centers and has a network of more than 4,000 hearing care professionals.
Are the reported appointment and satisfaction figures independently verified?
The supplied report presents the figures as company-reported results and does not provide independent verification, underlying data, calculation methods or a breakdown of results.
Source: hearingreview.com
